In accordance with Law no. 144/2015, of 8 September 2015, we have published all the Alternative Dispute Resolution bodies that can be contacted in the event of a dispute over the purchase of a product or service listed on this website.
It should be noted that, when necessary, this solution is usually quicker, less protocolised and less expensive than going to court.
Therefore, if you are dissatisfied and wish to raise your concerns, you can do so by contacting an Alternative Dispute Resolution Organisation.

CNIACC – National Consumer Conflict Information and Arbitration Centre
www.arbitragemdeconsumo.org

CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Centre
www.consumidoronline.pt

CACCDC – Consumer Conflict Arbitration Centre for the District of Coimbra
www.centrodearbitragemdecoimbra.com

CIMPAS – Insurance Information, Mediation and Ombudsman Centre
www.cimpas.pt
More information on the Consumer Portal – www.consumidor.pt

CACCL – Consumer Conflict Arbitration Centre of Lisbon
www.centroarbitragemlisboa.pt

CICAP – Porto Consumer Information and Arbitration Centre
www.cicap.pt

CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
Court)
www.ciab.pt

CACCDC – Consumer Conflict Arbitration Centre of the District of Coimbra
www.centrodearbitragemdecoimbra.com

CACC-RAM – Consumer Conflict Arbitration Centre of RAM
https://www.madeira.gov.pt/cacc/

CASA – Automotive Sector Arbitration Centre
www.arbitragemauto.pt